FAQS

Basic
How fast can the website deliver my order?
      Provided all product ordered is in stock, orders typically deliver in several business days. For more immediate delivery needs, please contact an Account Manager to confirm product availability and shipping method options.
How do I know it's safe to submit my card number?
      The website takes our customers' security seriously. Card payment is made in a secured area of our website (a key, lock or chain may appear in the browser's status bar to signify a secure area). Personal information is encrypted and card numbers are not stored in our system.
How do I cancel my order?
      If you wish to cancel your order, contact your Account Manager or the Customer Service Department during normal business hours. The order may be cancelled without penalty unless the product has already shipped, reached a certain level in the fulfillment process or the order includes a specialty item.
What happens if my order is lost or damaged?
      The website employs professional packers and shipping technicians experienced and trained in the shipment. With all the precautions taken by our staff to ship products securely, it is rare that an order is lost or damaged. In the instance that loss or damage has occurred, our Customer Service Department is available to assist with a resolution.
Will the website sell my name and address to other companies?
      Never! Customer information provided is used solely by the website to serve our customers in the best and most efficient manner possible. Your security is important to us and we do not sell our mailing list to anyone.